No matter how well the team has been trained and engaged in the
implementation process, it is natural that doubts and questions will arise during the first few days with a
new system, until steady state
The aim of the Go-Live Support service is to help all users using the system to ensure correct system entry into production and to follow its use for a period sufficient to complete successful operationalization of the new solutions.
The users will feel more comfortable when they begin to use the new application or solution as they will have help at hand; ready to answer any questions or queries that users might have. This will also help in overcoming resistance if any by the users to the change, which is natural in any implementation process involving new application implementation or transformation.
Speed in solving doubts and queries at the start of new system operations.
Business Continuity and Ease of conducting day-to-day operations for the users due to proximity support and handholding.
Support in overcoming change resistance.
Consolidation of objectives and goals outlined for the implementation.